You can easily track your shipment by entering your tracking number on our tracking page. We also send updates via email and SMS to keep you informed at every step.

Delivery times vary based on the destination and shipping method. Air freight typically takes 3-7 business days, while ocean freight can take 15-30 business days depending on the route.

Yes, certain items such as hazardous materials, illegal goods, and perishable items may be restricted. Please consult our prohibited items list or contact our customer support for detailed information.

For international shipments, you’ll need a commercial invoice, a packing list, and potentially a certificate of origin or other customs documentation depending on the destination country.

Shipping costs are calculated based on the size, weight, and destination of your shipment. Additional factors like insurance and special handling may affect the total cost. You can use our online shipping calculator for an estimate.

Yes, we offer shipping insurance for your goods. You can choose the level of coverage based on the value of your shipment. Our insurance protects your shipment against loss or damage.

You can schedule a shipment pickup by visiting our booking page or contacting our customer support team. We offer flexible pickup options to meet your schedule.

While we strive to deliver on time, delays can occur due to customs processing or unforeseen circumstances. You can check your tracking details for updates, or contact our support team for assistance if there are significant delays.

Yes, but certain conditions apply. If the shipment has not yet reached its final destination, you can request a change of address. Additional fees may apply, and the request must be made as soon as possible.

Incoterms are international rules that define the responsibilities of sellers and buyers for the delivery of goods. They help determine who is responsible for shipping, insurance, duties, and other logistics-related tasks.

Yes, we offer comprehensive customs clearance services to ensure your shipment complies with all international regulations and arrives without delay.

Absolutely! We specialize in handling oversized and heavy cargo. Please contact us for a custom quote, as these shipments may require special equipment and handling.

We accept a variety of payment methods including credit/debit cards, bank transfers, and PayPal. For larger shipments, we also offer corporate billing solutions.

Yes, we provide return shipment services. You can arrange for a return by contacting our support team or using our online portal if a return is part of your agreement.